Legal Information
Terms, Conditions, Privacy Policy and Frequently Asked Questions about our fazaa discount service
Terms & Conditions
Last Updated: June 1, 2023
Welcome to Dubai Nights fazaa discount service. These terms and conditions outline the rules and regulations for the use of our service.
1. Acceptance of Terms
By accessing and using the Dubai Nights fazaa discount card and related services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Membership & Card Usage
Dubai Nights fazaa discount cards are issued by Dubai Nights LLC and remain the property of the company. The card is non-transferable and may only be used by the registered cardholder.
- Membership is valid for one year from the date of issue unless otherwise specified.
- The fazaa card must be presented at participating establishments before requesting the bill or making a payment to avail of the discount.
- Discounts cannot be used in conjunction with other special offers, promotions, or discounts unless specifically stated by the partner establishment.
- Dubai Nights reserves the right to modify, add, or remove participating establishments without prior notice.
3. Membership Fees & Refund Policy
Membership fees are non-refundable once the fazaa card has been issued. In exceptional circumstances, refunds may be considered at the sole discretion of Dubai Nights management.
4. Limitations of Liability
Dubai Nights acts as a facilitator between the cardholder and the participating establishments. We are not responsible for the quality of products or services offered by these establishments.
Dubai Nights shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our service or for the cost of procurement of substitute goods and services.
5. Modifications to Terms
Dubai Nights reserves the right to modify these terms and conditions at any time. Changes will be effective when posted on the website with the date of the update. It is your responsibility to check for updates periodically.
6. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United Arab Emirates, and you irrevocably submit to the exclusive jurisdiction of the courts in Dubai, UAE.
Privacy Policy
Last Updated: June 1, 2023
At Dubai Nights, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights.
1. Information We Collect
We may collect, use, store and transfer different kinds of personal data about you, including:
- Identity Data: Full name, username, title, date of birth
- Contact Data: Email address, telephone numbers, physical address
- Technical Data: IP address, browser type and version, location, operating system
- Usage Data: Information about how you use our website and fazaa services
- Marketing Data: Your preferences in receiving marketing from us
2. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To register you as a new customer and issue your fazaa discount card
- To process and deliver your membership benefits
- To manage our relationship with you
- To improve our website, products/services, and customer relationships
- To recommend products or services that may be of interest to you
3. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
4. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
5. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Right to withdraw consent
6. Cookies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies.
7. Changes to the Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page with a new effective date.
8. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at:
Email: [email protected]
Phone: +971 4 123 4567
Address: Sheikh Zayed Road, Downtown Dubai, Dubai, UAE
Frequently Asked Questions
The Dubai Nights fazaa discount card is a premium membership program that provides exclusive discounts and special offers at hundreds of participating establishments across Dubai, including restaurants, spas, entertainment venues, adventure activities, and luxury retail outlets.
You can apply for a Dubai Nights fazaa card through our website by filling out the application form. Once your application is processed and payment is confirmed, your card will be delivered to your specified address within 5-7 business days.
We offer three tiers of membership:
- Standard: Basic access to fazaa discounts at over 200 partner establishments (299 AED/year)
- Gold: Enhanced benefits including priority bookings and higher discount percentages at over 350 partner establishments (599 AED/year)
- Platinum: Elite access with maximum discounts, VIP services, and exclusive event invitations at over 500 partner establishments (999 AED/year)
All fazaa memberships are valid for one year from the date of issue. You will receive a reminder email 30 days before your membership expires with renewal options.
Yes! Upon successful payment, you will receive a digital card via email that can be used immediately. Your physical card will be delivered within 5-7 business days.
Simply present your fazaa card (physical or digital) to the staff before ordering or making a payment. The discount will be applied to your bill automatically. Please note that some establishments may require advance booking with mention of your fazaa membership.
No, the fazaa card is non-transferable and can only be used by the registered cardholder. Your name is linked to the card, and establishments may request identification to verify ownership.
Please contact our customer service immediately at +971 4 123 4567 or [email protected]. We will deactivate your lost card and issue a replacement card for a nominal fee of 50 AED.
There is no limit to how many times you can use your fazaa card at partner establishments during your membership period, unless otherwise specified by the individual establishment.
Generally, fazaa discounts cannot be used in conjunction with other special offers, promotions, or discounts unless specifically stated by the partner establishment.
You can browse the complete list of participating establishments on our website or mobile app. The list is regularly updated as new partners join our fazaa network. You can filter establishments by category, location, or discount percentage.